While developing ICT skills in the classroom, students will become familiar with a variety of troubleshooting skills.

Class teacher (for Prep and Junior School):

The student should request help from the teacher in the first instance. The teacher may direct the student to seek further assistance from the ICT support department.

IT Support (for Staff and Year 7-12):

The ICT Department offer before and after school, recess and lunch. At the Summer Hill campus 

Students may only visit the IT Support Office (N1.3 in New School - above Compass Court) during class time with a record book note from their current teacher. IT Support will provide the following assistance:

> Troubleshooting
> Network connection issues
> Basic diagnosis
> For devices purchased via the TGS purchasing portal with an applicable warranty, the IT department will offer onsite support and service to students.

Parent/students:

> In the event that IT Support is unable to resolve the issue or it has been advised to escalate the issue,
> families will be responsible for contacting the device manufacturer to repair the device.

Short term loan devices are available for students to use in the event of a device malfunction or failure, so that students can continue working while their device is being repaired or replaced.  This service will have associated conditions and will be free for the first 14 days after which a rental fee may apply.

Parents are encouraged to source devices with good warranty provisions and consider insuring devices to cover theft and/or accidental damage.

Other Helpful Resources for Parents

Office of the eSafety Commissioner - where parents can learn about the digital environment and keep updated on their children’s technology use. Click on the image below to view the site.




Key Contacts